Payment

Prepayment is required with all orders. Personal checks must clear before the animals can be shipped. Please contact us by phone to be sure the animal(s) you are interested in is still available before sending any money.

Guarantee

Live arrival will be guaranteed with FedEx shipments when temperatures are between 28 - 85 degrees F and the package is picked up at the closest FedEx sort facility. When shipping via the airlines we guarantee live arrival as long as temperatures are between 40 - 90 degrees F along the entire shipping route. Packages should be picked up within 3 hours of arrival. Live arrival is not guaranteed with "door to door" shipments. Be sure to inspect the animal at the time of pickup. If a problem exists please contact us immediately.

All of our animals are healthy and feeding at the time of shipment and should continue to thrive for you. If you have difficulty with feeding or suspect any health problems please contact us as soon as possible. We will do everything we can, within reason, to assist you.

Veterinary health certificates are required for most international order and can be included with domestic purchases at your request but will incur additional charges. Charges will vary depending on the level of testing you request.

We recommend all new acquisitions to any collection be quarantined for a minimum of 30 days. Examinations by your own qualified reptile veterinarian is also advisable.

Notification Lists

Once pairings for the upcoming season have been determined they will be posted on the Available page. At that time we will begin taking names for a notification list. Being placed on a notification list does not obligate you to a purchase. Once we have decided which specimens will be available an email notification will be sent to all those on the list.

Deposits

We do not accept deposits on animals that have not been produced. This allows you to change your mind and keeps us from having to refund deposits on animals we did not produce. We require deposits of 20% of the invoice total. Payment plans should be completed within 4 to 6 months. Any of the forms of payment mentioned above are welcome.

Refunds

Initial deposits on babies will be refunded in full if we cannot provide you with the animal agreed upon. If you change your mind after a deposit has been made, the deposit will be refunded at 75% within the first 30 days and 50% within the first 60 days. Deposits and payment plans delinquent more than 60 days will be non-refundable. At that time animals may be put back up for sale. We understand that emergencies do arise but please stay in contact with us and we will work with you as best we can. Deposit balances may be transferred to another available animal within one year of the date we receive your original deposit.

Livestock sales are final. Returns are not permitted and refunds will not be issued on animals which have left our facility. As we have no control over the environment and pathogens the animals may encounter once they leave our care it would jeopardize our collection to expose it to a retuning specimen. Any exceptions will be at our discretion.

International Orders

International orders are welcome but are subject to a $2,000.00 minimum order.

Prepayment is required prior to shipment. There is no longer a charge for CITES export permits. However, additional costs typically associated with exports include $250.00 USFWS export inspection, $45.00 Health Certificate and shipping costs. Shipping costs will vary depending on the size and weight of the shipment and the carriers used. Freight costs for international shipments are typically $450 + regardless of destination.

Sexing Policy

Sex determinations will be made to the best of our ability at the time of sale.